Support

Got a question, a problem, or a feature request? You're in the right place.

Common questions

How accurate are SafePantry's verdicts?

SafePantry reads ingredient data from Open Food Facts, a public crowdsourced food database, and analyses it against the allergen profile you set up for each kid. Verdicts are only as good as the data: most major-brand packaged products are tagged accurately, but newer or smaller-brand products can have incomplete tags.

Two safety rules built in:

Always read the label. SafePantry is a triage tool to flag risk faster, not a substitute for reading ingredients yourself.

What if a product isn't in the database?

SafePantry will hand you a label-capture flow. Paste the ingredient list, or photograph it with the camera, and the same allergen engine will analyse the text on your device.

If you opt in to sharing, your contribution goes to Open Food Facts so the next family scanning the same product gets an instant result. You can turn this off in Settings → Privacy.

How do I correct a wrong tag?

Tap Report tag issues on the result screen. You'll see the current allergen tags as a 3-state picker (Not present / Trace / Declared). Adjust what's wrong, tap Submit. The correction goes to Open Food Facts and benefits every user.

Why does the verdict for a product change sometimes?

Open Food Facts is community-edited. If another contributor updates a product's allergen tags, SafePantry will pick up the change next time you scan it (or up to 7 days after, when our cache expires).

Does SafePantry work offline?

Yes — for any product you've scanned before. We cache the data locally for 7 days, so repeat scans in airplane mode return instantly. First-time scans of new products require internet to look up Open Food Facts.

How do I share a kid's profile with a babysitter or grandparent?

Family tab → tap the kid → scroll to the bottom → tap Share with caregiver. You'll see a QR code and a "Share via Messages, Mail, or AirDrop" button. The recipient needs SafePantry installed; when they scan the code or tap the link, they get a prompt to import the profile.

How does iCloud sync work?

If you're signed in to iCloud on your iPhone, SafePantry automatically syncs kid profiles and scan history to your other Apple devices via your iCloud Private Database. Apple end-to-end encrypts this — SafePantry has no servers and no access. Turn it off any time in iOS Settings → your name → iCloud → SafePantry.

Why doesn't the camera scanner work in the simulator?

iOS Simulator doesn't have a real camera. On a real iPhone the camera scanner works automatically. Either way, you can always use the Manual entry button (top right of the Scan tab) to type a barcode directly.

How can I delete all my data?

Settings → Reset all data → confirm. This removes every kid profile, every scan history entry, every cached product. If iCloud sync is enabled, the deletion propagates to your other devices.

Is SafePantry available outside the US?

SafePantry works anywhere — but Open Food Facts coverage varies by country. France, Germany, and the UK have the best coverage; the US is improving. If a product isn't in the database, the label-capture flow always works.

Still need help?

Email hello@safepantry.app with:

One-person team — replies typically within 24-48 hours.

Privacy policy